The Right Blog

Support Scams: What Are They & How to Avoid Them

Sep 10, 2018 9:00:23 AM / by The Right Click posted in Internet Safety, Data



Tech scams can come in many forms, but they’re all after the same thing: your money and your information. Most tech scams will claim that your device is experiencing an urgent issue that, if you don’t solicit their pseudo “tech support” soon, will result in the loss of your data.

By 2018, we’ve all seen our fair share of pop-ups and scam calls, but they seem to get more crafty as time progresses. While you can always contact our experts at (401)783-0613 or with questions, it’s important you’re equipped to sniff out a scam before it happens.   

One of the most common tech scam is an unsolicited call. Scammers will give you a ring and claim to be a representative from companies like Apple or Microsoft, then offer their support to fix a detected computer issue. Major companies like Apple and Microsoft will never call you unsolicitedly and you should never give your personal information. To further confirm it’s a scam, just Google search the number that called and it’s likely already reported as a scam. But beware of scammers that fake phone numbers to appear as a company’s support line.

And then there’s the ubiquitous web scam. You’ll see a pop-up window with the flashing words “VIRUS DETECTED!” and be prompted to solicit their support. This prompt may appear in the form of calling a phone number or downloading an application or software. To trick you even further, these alerts may even appear in a similar design to your operating system. Don’t do it. Even if it’s not attached to a possible scam, you can always reach out to us if you’re wary of downloading any third-party software.


Already fallen victim to a scam?

Immediately remove any application the scam prompted you to install. If you gave any personal info like logins or passwords, change them. And, of course, immediately call your credit card provider to reverse the charge if you paid for a service. You can also file a complaint with the FTC to help bring that scam to a halt.

After that, call us. We’ll remove malware from your device along with any trace of malicious activity—and we never take sketchy gift cards as payment.

For more information on support scams, check out Microsoft’s scam guide here or Apple's scam guide here.


Stay safe out there.


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Don't Be an Easy Target: 5 Tips for Staying Safe on Public WiFi

Aug 15, 2018 1:59:27 PM / by The Right Click posted in Internet Safety, Data



Remember when public spots with free internet were few and far between? Thankfully for us (and our data plans!) there is now free WiFi almost everywhere we go, and I'd venture to say most of us take advantage of it whenever we can. But at what cost?

Jumping on WiFi while enjoying a cappuccino at your local coffee shop or delayed on a layover has certainly opened the digital doors of the web for us. However convenient, using a public network unfortunately can expose your data to harmful outside parties. Free public WiFi is a hacker's playground when it comes to stealing personal information. But don't panic just yet-- this post is not telling you to never use public WiFi again (phew!).

Although completely eliminating risk is impossible, there are certainly steps you can take to avoid being an easy target for these hackers. Follow these 5 tips next time you're out and about:  

1) Use a VPN
The most secure way to publicly surf is through a Virtual Private Network, or a VPN. A VPN creates your own personal protection layer by encrypting data before it even passes through a network-- whether that be your home internet provider or the local coffee shop WiFi. The encrypted data then goes to the the VPN, and from the VPN server to your online destination. In turn, the online destination sees your data as coming from the VPN server, not your computer. Think of it as a third party connecting to the internet on your behalf. For more information on VPNs and how to choose the best one for you, check out this VPN Beginner's Guide.

2) Look For the Green Lock
Ever notice that green lock paired with the word “Secure” at the top left of your browser? It’s probably there right now. That means you’re using an encrypted (or protected) connection. Though your browser probably displays that reassuring green lock, the Chrome extension “HTTPS Everywhere”. HTTPS Everywhere automatically switches thousands of sites from insecure (HTTP) to secure (HTTPS), protecting your data from surveillance and account hijacking.

3) Turn WiFi Off When Not in Use
It’s the simplest preventative measure of them all. When you’re done working or surfing, get into the habit of disabling WiFi on any connected device you own. It’ll cut down on the time you’re connected to a public - and potentially unsafe - network.

4) Avoid Websites Containing Your Sensitive Information
Alright, this is nearly impossible, but it’s worth a try. Avoid browsing websites that have your personal information stored, like your credit card or important passwords. You’re likely going to browse social media, but try to avoid checking your bank account balance while you’re at the coffee shop or the airport.

5) Don’t Forget About All of Your Devices
If you’re traveling with a smartphone, tablet, and laptop, you’ll need to keep all of these tips in mind for each device. Devices can be easily overlooked when you have many, especially if it's something as second nature as jumping on WiFi quickly from your phone. You can never be too safe!

The fact of the matter is, WiFi is a modern convenience that enhances our technological experiences and gives us the power to connect with the world, wherever we may be. "With great power comes great responsibility" as the old phrase goes. That being said, be mindful and aware next time you jump on WiFi. Doing so can lessen your chances of becoming a cybercrime target next time you're out enjoying a cappuccino or delayed on a layover.


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5 Common Tech Mistakes That Could Be Hurting Your Small Business

Jul 25, 2018 10:53:00 AM / by The Right Click posted in "Small Business"


5 mistakes
Small businesses have always had a special place in our heart and we understand that the technological needs that go hand-in-hand with small businesses can be complex. Not only is there pressure to choose the right combination of tech solutions, but also to be sure everything works seamlessly and efficiently together. 


Technology is an integral part of the success of small businesses.  In the past, businesses have struggled with finding “the right” solution. Today, they are faced with the opposite; a sea of endless solutions. It’s no surprise that there are many challenges that come along with selecting, implementing and maintaining the right technological solution.


We've put together 5 tech blunders that could be hurting your small business, and how to avoid them:

1. Failing to plan

Businesses do not exist to simply consume technology, but rather, they seek the right technology to help reach the end business goal. That being said, be sure to have a clear understanding of what that goal is before selecting and implementing a technology solution. The technology you choose should be the best choice to help you achieve your goals.


2. Bypassing your due diligence

The tech search process can be tedious and time consuming, but trust the process and take your time. By choosing a solution that doesn’t align with your goals simply because it is easy, you’re setting yourself up for bigger headaches down the road. Avoid investing in the wrong solutions by utilizing free trials and peer reviews.


3. Overlooking privacy and security

The importance of privacy and security are two pain points that are often overlooked by small businesses. It can be tough for business owners to really grapple with the breadth and depth of potential security issues both for the company, and its clients. This oversight can bring on not only liability issues, but can tarnish your brand name. To avoid this, be sure your company and team are on the same page with cybersecurity, with a set of guidelines in place. For more information on security, check out our blog on Keeping Your Data Safe in a Post- GDPR Era.


4. Ignoring maintenance

Technology solutions are not a set-it-and-forget-it task. You should be continually evaluating and optimizing to ensure your technology solution is meeting your business goals. By monitoring your tech solutions, you can also be sure you are staying on top of security concerns. The Right Click can work with your business to find an on-going support plan that fits your needs and helps to ensure your technology stays ahead of the curve while you focus on running your business.


5. Forgetting to prepare for growth

With the endless sea of solutions out there, it can be difficult to remain focused. You may be tempted to try all the latest and greatest tools, but be mindful of what your business actually needs in order to grow, and to do so successfully. Our expert technicians will happily give you the advice you need to hear vs what you want to hear. 


In a world where every solution is at your fingertips, it can be hard to manage all the facets of technology. That’s where we come in. Our goal is to focus on the technology while you focus on the matter at hand—running your business.




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How Remote IT Support Can Help Your Business

Jul 10, 2018 9:13:00 AM / by The Right Click posted in Remote Support


Business technology is advancing extremely quickly. What worked a couple years ago is most likely obsolete today! It can be hard for small businesses to manage multiple servers, workstations, and other parts of their network infrastructure. Reaching out to a remote IT service provider can help take some of that stress off your hands.

Most small businesses do not have an in-house IT department to handle the day to day maintenance of their network, and if they do, chances are the IT staff are too busy to handle every issue that come up. That is where a remote IT service provider comes in!

A remote IT service provider can work with your current IT staff, or independently if you don’t have an internal IT department. Bringing in an outside IT company should not be seen as undermining your current staff, but as a resource to compliment and support the work that they do. There may be areas that your IT department needs help with, such as network maintenance.

So how do you get the best tech support for your business needs?

Step 1: You must identify your desired results. What kinds of tech issues do you encounter the most? Outline your key IT issues along with desired results will help you better understand your business’s need and choose the right type and level of tech support for your business.


Step 2: Choose the right IT company to support your needs! Do your due diligence and find a company that has a good reputation, affordable support plans, and accessible customer service.

The Right Click can help your business on-site, remotely, in-store or through one of our exclusive flat rate support agreements. Call us today to let us help you make your business even better.




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Keeping Your Data Safe in a Post-GDPR Era

Jun 18, 2018 8:18:23 PM / by The Right Click posted in Internet Safety, Data





If you weren’t aware of the implementation of the GDPR, your inbox was inundated with privacy policy updates until you were. Do you need to carve out a weekend to read every updated privacy policy? No. Should you still take special precautions in the wake of this legislation? Absolutely. Your safety and privacy is our priority at The Right Click, and now more than ever, we’re working to ensure you’re equipped with the knowledge and support to keep your information secure.

The GDPR, or General Data Protection Regulation, ensures all businesses operating in the European Union protect the data of its customers. Instead of freely collecting data—and only giving you the option to opt out—the GDPR instead requires you to opt in to sharing your personal information. Though it was originally implemented to protect European citizens, there’s plenty of crossover in American companies that do business overseas. In one way or another, your data is affected.

And although corporations face hefty fines for breaches of your privacy, the GDPR doesn’t necessarily mean all of your data is secure after May 25th. Instead, this piece of legislation should remind consumers to pay closer attention to the information they’re giving in exchange for free services like Facebook and Google.

For you, the consumer, the GDPR not only protects your data but also gives you rights in how you give (and taketh away) that data. Corporations are now required to clearly inform you of when your information is being collected, and they’re also required to delete or remove that information when you see fit.

A good first step to protecting yourself is knowing the exact information you’ve shared with a corporation. Submit a Subject Access Request (SAR) to any affected organization and they’re legally required to respond within thirty days. You’re then free to request the change or removal of any information as you see fit.

Though the implementation of GDPR brings strengthened safety measures, it probably has made you contemplate just how much of your information is out there. If you have any questions about your data and how it’s used, reach out to our experts and we’ll work with you to protect your safety, privacy, and peace of mind.

Talk To Us!



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What is the Best Way to Prevent Computer Viruses?

Feb 19, 2018 10:58:11 AM / by The Right Click posted in computer viruses, Computer Repair



prevent computer virus

Computer Virus Protection

Viruses are a concern that every computer user has. Sometimes it seems like the internet is full of traps, and you are bound to get a virus at some point. We have some simple guidelines to follow that will make your computer much safer, and won’t affect your day to day internet surfing.

Common Sense

Overall, the best way to protect yourself from viruses online is by using common sense. Be careful to what attachments you are opening, what you are downloading and what you are clicking on.

Browsing with Caution

Browsing with caution doesn’t mean that you need to be afraid of reading your favorite news sites or trusted shopping stores. If you think a website looks fishy, out of place, or out of date, skip it.  When in doubt, look for signs to verify the email or website, like a phone number or other contact information at the bottom and see if it matches that actual phone number.

Check for an SSL

Secure websites will have an SSL (Secure Sockets Layer) Certificate. That is the little lock next to the websites name. This means that all information sent to or from that website will be encrypted, which makes it much harder for a 3rd party to access.

Don’t Click on Sketchy Ads

If you use websites to illegally stream TV shows or sports, be cautious, use an ad blocker, and don’t click on any of the ads you see on those pages. If you use these sites, you probably already know this!

Monthly Malware Scans

If you want to be extra cautious, you can use a malware scanner once a month. This will search your computer and help make sure that you haven’t picked up any viruses. A good one to use is Malwarebytes, and they have both free and paid versions.

Businesses can benefit from these tips too but sometimes will require more protection for their network. If you are a business owner and need help protecting your digital assets call one of our specialists today!


Contact Us Today!


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Computer Repair vs Buying a New Computer

Feb 19, 2018 10:54:23 AM / by The Right Click posted in Computer Repair, computer replacement, Insider





The age old dilemma­– your old, trusty computer gets slower and slower until one day it finally dies. You look around for a new machine, but the price tags leave you wondering if repairing the old machine is a better decision. There are some nuances in making this decision. Purchasing a new computer can come at a big cost, but depending on the part you need to replace, individual part repairs can be expensive too.

The Power of Modular Parts

Most computers use a limited number of parts, including interfaces, sockets and plugs. Most parts will fit into most machines. This makes everything a lot easier! If you decipher the specific part that is to blame for your malfunction, you can purchase a new part and insert it into the good parts that remain. The cost of the individual parts is much cheaper than buying a whole new machine.


The Youtube 'Computer Repair' Shop

We all love a good DIY youtube tutorial, don't we? Even though youtube and other support websites offer solutions to most computer issues be careful taking matters into your own hands. Fixing your home computer can be tricky so take your time in exploring a variety of sources to ensure you have a solid understanding of the options available to make the repair. When in doubt, call us! Our remote support is better than Youtube's DIY tutorials and you can count on us to have done all of the home work ahead of time :)


Sometimes It’s Just Not Worth the Time or Money to Repair

Occasionally you will run into an instance when the cost of the parts, the time it takes to repair, or the age of the machine are just not worth it. In this case, you do not need to get the newest, greatest computer. Get a big case, a solid CPU and the included operating system. Everything else can be upgraded, piece by piece. Many computer companies also sell refurbished machines that are used but have been professionally repaired and upgraded by their tech gurus, and sold at a discounted price.


If you're on the fence on how best to fix your next computer challenge call us! The Right Click is happy to help you make the right decision for you and your computer.  

Contact Us Today! 


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7 Ways to Keep Your Child Safe on The Internet

Feb 19, 2018 10:08:18 AM / by The Right Click posted in Internet Safety, Home computers


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The internet has a sketchy side, just like the real world. It can be very easy for kids to stray into it! Porn, potential predators, hate groups and misinformation flourish online. There are a few ways to help keep the best of the web for your kids and avoid the bad.


1) Get Involved

Parents need to be involved in their child’s computer activities, just like they are involved with school and playdates at the park. It might be hard to pay attention after what seems like the 100th dinosaur website, but being close by is the best way to ensure your child’s safety. By the time they are around 7, you won’t need to be glued to her side, but you should be in the room or at least checking in frequently.


2) Set Rules

Decide how much time you are comfortable with your children spending online and what sites they visit. You can even post a list or make them sign a contract (like these free ones at make sure you talk about the rules and consequences for breaking them so that there is no confusion.


3) Give Them Tools to Protect Themselves

Empower your children to make the right decisions online moving forward. Teach them to:

-Never give their name, phone number, email, passwords, address, school or picture without your permission
-Don't open emails from strangers
-Don't respond to hurtful or disturbing messages
-Don't meet anyone that they talk to online


4) Be On Their Side

Make sure your child knows that they can come to you with anything they see online that makes them uncomfortable. Assure them that you won’t overreact, blame them, or immediately remove their computer privileges.



 5) Location, Location, Location

Keep your computer in a central location that is easy to see and monitor throughout the day. If you have more than one computer, consider only having one
or two connected to the internet. That way you
can frequently check on what your children are looking at.


6) Put Your Browser to Work

Your browser has options to help your children surf safely. Internet Explorer has Content Advisor (under Tools/Internet Options/Content), which filters out language, nudity, sex, and violence on a 0 to 4 scale. Safari (for Mac users) have parental controls like filtering as well.


 8) Software Can Help

While no software is fail-proof, it always helps to add another layer of protection. The tools listed below will cost you money, most offer a free trial period, and all are great protectors. When choosing a software, ask yourself, what's your main goal?



Norton Internet Security


The professionals at The Right Click are always happy to help create and implement safe computer environments to help keep your family safe online. Contact us to get in touch with a specialist today!


 Contact Us Today!



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